Customer Care
Refund & Return Policy
We stand behind every bottle of Super Feels with our 30-Day First-Order Guarantee.
1. 30-Day First-Order Guarantee
If you try Super Feels for the first time and are not completely satisfied with the ritual, contact us within 30 days of receiving your first shipment. We will refund your purchase price in full — no complicated return shipping required on your first single bottle or case order.
2. Subsequent Orders & Club Subscriptions
For subsequent orders and regular 501 Club subscription deliveries, unopened cases with safety seals intact may be returned within 14 days of delivery. Because our tonics are consumable botanical beverages, opened bottles beyond the first guarantee bottle cannot be accepted for sanitary and safety reasons.
3. Damaged or Defective Shipments
If any bottle in your delivery arrives damaged, broken, or unsealed in transit, notify us immediately with a photo of the damaged package. We will dispatch an immediate replacement shipment at zero cost.
4. Refund Processing Time
Once a refund is approved by our care team, credit is submitted to your original method of payment within 2 to 3 business days. Depending on your financial institution, posting may take 3 to 7 business days.
5. Initiating a Return or Refund
To initiate a return or request a guarantee refund, email info@superfeels.com with your order number and email address, or reach out through our Contact Us page.